Customers Show Confidence in Bath Building Societ

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Customers Show Confidence in Bath Building Society

Despite the gloom of the current economic situation, Bath Building Society has just received their best ever results from their annual customer survey, with positive results reflected across all areas of the business.

As part of their annual review Bath Building Society asked members a series of questions about the service they receive, and despite having an already impressive result in 2007 they have continued to improve in all areas.

As a small and local building society the Society is not subject to many of the pressures of other larger banks at this time, having no exposure to the so called sub-prime sector and very low levels of borrowing from other financial institutions. This seems to be appreciated by the Society's members who overwhelmingly (98 per cent) agreed that their money is secure with the Bath Building Society.

Dick Jenkins, Chief Executive of Bath Building Society (see right), commented, "It's important at a time where there is so much media concern about banks and financial institutions that customers trust their building society. That trust is well placed - our funding is very diversified, our mortgage and savings books are perfectly balanced and we have arrears levels well below the industry average."

Through the 2008 Customer Survey, it is also evident that customers are more than satisfied with the service they receive from the Society's staff. 99 per cent of customers believe that the staff have a friendly and helpful attitude, and 97 per cent agree that the staff have the necessary expertise and skill to provide a good service.

The Society is well known for being 'closer to its customers', and 90 per cent of customers agreed that Bath Building Society provides a more personal service than they would receive at other financial institutions. 95 per cent also said they were satisfied with the service they receive.

Dick Jenkins - Chief Executive of Bath Building Society

A total of 97 per cent of customers agreed that the Society does a good job in supporting the local community. Over recent years a range of community events, including the Brain of Bath, Bath Young Musician, the annual Round Table Fireworks display and the Mid Somerset Festival, have all received sponsorship and support from Bath Building Society.

In addition to this, there is the annual Bath Building Society Charity Awards - a scheme designed to award meaningful contributions to charities and community groups based in and around Bath.

Dick Jenkins added, "It is as important to us as a Building Society to offer our support to the local community as it is to look after the financial wellbeing of our members. Bath Building Society endeavours to support a range of initiatives which bring benefits to a wide cross section of the community, and it's good to know that our members appreciate that."

"The annual members survey presents us with a good opportunity to gain constructive feedback in all areas, and I'm delighted that in 2008 we have continued to improve across the board. Improving in all areas is something we always aim to do, and it presents a positive outlook for the future of Bath Building Society."

Members who completed the annual survey were automatically entered into a prize draw to win a pair of tickets for a flight in the Society's hot air balloon. This year's winner was Russell Harwood from Radstock. Bath Building Society also donates 20p to Dorothy House Hospice Care for each survey completed and returned, this year totalling £313.80

Click here for our history

Click here for a Message from Dick Jenkins, Chief Executive

Click here for the Bath Building Society Members Review

Click here to meet some of the people at Bath Building Society

Click here to meet our Non-Executive Directors

Click here for community involvement

Click here for branches and agencies

Click here for our 'Up close and personal' article

Click here for the 'Lenders Handbook' for Solicitors

Click here to download a Standing Order Form (To make payments into your BBS account)

Click here for information about Careers at Bath Building Society

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Bath Investment & Building Society are members of the UK Building Societies Association, participants of the Financial Ombudsman Service; and authorised and regulated by the UK Financial Services Authority (registration number 206026). VAT number 600842084