FAQs

There are several ways to open a new account with Bath Building Society. Pop into a local Branch or Agency, apply via email or post. Here’s what to do next:

• Decide which account you would like to open, from the list shown here.
• Read the key product information in conjunction with our terms and conditions and FSCS information.
• Complete and sign the application form for the account you wish to open. This form can be downloaded at the bottom of the account information page.
• If you are opening a joint account, both applicants will need to complete and sign the application form.
• Take your completed application form into any of our Branches or Agencies, or you can email it to savings@bibs.co.uk or post it to our Head Office.

• • If you are opening an account in one of our Branches or Agencies make sure you have the correct ID with you as outlined in the application form.
  • If you are opening an account by post, we’ll let you know if we need any further verification when we receive your application form.
  • If you are opening an account by email please send us a copy of your photo ID (bus pass, driving licence, passport), a photo of yourself to check against your ID (a “selfie” is fine) and a photo of the front of your bank card or a bank statement showing your nominated account details.
• You can open your account with a cheque payable to yourself or you can send your initial deposit via faster payment once the account has been opened. Please contact our customer service team  for any further information.
• We’ll send you a Welcome Pack once your account has been opened.

You aren’t currently able to open a business account online. To apply you can download an application form for the account you want to open, complete and send via email to savings@bibs.co.uk or print and post to us. (See How Can I Open An Account, above).  You can also book an appointment online to talk with one of our Business, Professional & Charity account specialists if you would like to find out more about how the account works.

The easiest way to manage your savings account online is by using Bath Online. It’s simple to do and you can register here.

Bath Online is available 24/7 and allows you to view transactions, check your interest rate, request transfers to your nominated account and communicate with us.

• A photo of your photo identification (for example a bus pass, driving licence or passport).
• A photo of yourself so we can check against ID (a selfie is fine!).
• A photo of the front of your bank card or a bank statement showing your nominated bank.
• Clubs and Societies must include a copy of the minutes confirming their intention to open an account.
• Charitable organisations must include a letter from their governing body, stating their intention. to open an account, the names of all the signatories required to operate the account.
• Limited companies must include a copy of their certificate of incorporation along with identification.
• Details of persons with significant control such as Directors and Shareholders, with over 25% Shareholding and Trustees, who are not signatories on the account are also required.
• Check verify my ID for a full list.

We offer a next day faster payment service. The payment will leave your account on day one and reach the beneficiary no later than close of business the next day.

In a hurry? For a charge of £3 you can take advantage of a same day faster payment service. The payment will leave your account on day one and reach the beneficiary by close of business the same day.

Yes of course. Because we are not a clearing bank, you will need three sets of numbers:

Sort code 62-30-45

Account number 00000000

Reference: Your 8 digit account number (you will find your account number at the top of your passbook).

Account Name: Bath Building Society

Please note when sending funds please use Bath Building Society as the account name, your bank will then recognise and confirm you are sending funds to Bath Building Society. This is in relation to Confirmation of Payee and should only need to be done once.

Unfortunately we do not offer this service. However, you can register for Bath Online to manage your account online and make transactions to a nominated account.

When paying in a cheque to your account, please make it payable to the name on the account.

The frequency and amount you can withdraw from your account will vary depending on the account type. Please refer to your account terms and conditions or contact our Savings team.

Funds transferred will appear in your online account the next working day, cheques currently take six working days to clear.

You can download our change of signatory form or email savings@bibs.co.uk to ask for a form to be sent to you. You can also change your details by visiting one of our Branches or Agencies.

You can update your address via Bath Online, download a change of customer details form to send to our customer service team at our Head Office address, or pop in to one of our Branches or Agencies.

If you lose your passbook please contact our savings team immediately and we will register it as lost or stolen. They will send you a lost passbook form and you simply return to us with two forms of identification and then a new passbook will be issued.

There are various ways to close your account.  If you manage your account via Bath Online you can follow online instructions to close your account.  If you have an email authority in place you can email instructions to our customer service team to close your account, or you can write to them at our Head Office address.