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FAQs

We’ve put together a list of questions we are often asked by our business and professional savings account customers. If you can’t find the answer you’re looking for, please contact the team.

Opening & managing an account
  • How can I open an account?

    There are several ways to open a new account with Bath Building Society. Pop into a local Branch or Agency, apply via email or post. Here’s what to do next:

    • Decide which account you would like to open, from the list shown here.
    • Read the key product information in conjunction with our terms and conditions and FSCS information.
    • Complete and sign the application form for the account you wish to open. This form can be downloaded at the bottom of the account information page.
    • If you are opening a joint account, both applicants will need to complete and sign the application form.
    • Take your completed application form into any of our Branches or Agencies, or you can email it to savings@bibs.co.uk or post it to our Head Office.
      • If you are opening an account in one of our Branches or Agencies make sure you have the correct ID with you as outlined in the application form.
      • If you are opening an account by post, we’ll let you know if we need any further verification when we receive your application form.
      • If you are opening an account by email please send us a copy of your photo ID (bus pass, driving licence, passport), a photo of yourself to check against your ID (a “selfie” is fine) and a photo of the front of your bank card or a bank statement showing your nominated account details.
    • You can open your account with a cheque payable to yourself or you can send your initial deposit via faster payment once the account has been opened. Please contact our customer service team  for any further information.
    • We’ll send you a Welcome Pack once your account has been opened.
  • Can I apply for a business account online?

    You aren’t currently able to open a business account online. To apply you can download an application form for the account you want to open, complete and send via email to savings@bibs.co.uk or print and post to us. (See How Can I Open An Account, above).  You can also book an appointment online to talk with one of our Business, Professional & Charity account specialists if you would like to find out more about how the account works.

     

  • How do I access my account online?

    The easiest way to manage your savings account online is by using Bath Online. It’s simple to do and you can register here.

  • I have a Bath Online account, how can I check my balance?

    Bath Online is available 24/7 and allows you to view transactions, check your interest rate, request transfers to your nominated account and communicate with us.

  • What proof of ID do I need to open an account?
    • A photo of your photo identification (for example a bus pass, driving licence or passport).
    • A photo of yourself so we can check against ID (a selfie is fine!).
    • A photo of the front of your bank card or a bank statement showing your nominated bank.
    • Clubs and Societies must include a copy of the minutes confirming their intention to open an account.
    • Charitable organisations must include a letter from their governing body, stating their intention. to open an account, the names of all the signatories required to operate the account.
    • Limited companies must include a copy of their certificate of incorporation along with identification.
    • Details of persons with significant control such as Directors and Shareholders, with over 25% Shareholding and Trustees, who are not signatories on the account are also required.
    • Check verify my ID for a full list.
  • How long will my payment take to arrive?

    We offer a next day faster payment service. The payment will leave your account on day one and reach the beneficiary no later than close of business the next day.

    In a hurry? For a charge of £3 you can take advantage of a same day faster payment service. The payment will leave your account on day one and reach the beneficiary by close of business the same day.

  • Can I make an electronic payment to my account?

    Yes of course. Because we are not a clearing bank, you will need three sets of numbers:

    Sort code 62-30-45

    Account number 00000000

    Reference: Your 8 digit account number (you will find your account number at the top of your passbook).

    Account Name: Bath Building Society

    Please note when sending funds please use Bath Building Society as the account name, your bank will then recognise and confirm you are sending funds to Bath Building Society. This is in relation to Confirmation of Payee and should only need to be done once.

  • Am I able to make a transaction over the phone?

    Unfortunately we do not offer this service. However, you can register for Bath Online to manage your account online and make transactions to a nominated account.

  • I’m posting a cheque to the customer service team, do I make it payable to the name on the account or Bath Building Society?

    When paying in a cheque to your account, please make it payable to the name on the account.

  • How much can I withdraw from my account?

    The frequency and amount you can withdraw from your account will vary depending on the account type. Please refer to your account terms and conditions or contact our Savings team.

  • How long will it take for a deposit to show up in my account?

    Funds transferred will appear in your online account the next working day, cheques currently take six working days to clear.

  • How can I change a signature on a Business or club/ charity account?

    You can download our change of signatory form or email savings@bibs.co.uk to ask for a form to be sent to you. You can also change your details by visiting one of our Branches or Agencies.

  • How can I change my address details?

    You can update your address via Bath Online, download a change of customer details form to send to our customer service team at our Head Office address, or pop in to one of our Branches or Agencies.

  • I’ve lost my passbook, what should I do?

    If you lose your passbook please contact our savings team immediately and we will register it as lost or stolen. They will send you a lost passbook form and you simply return to us with two forms of identification and then a new passbook will be issued.

  • How do I close my business account?

    There are various ways to close your account.  If you manage your account via Bath Online you can follow online instructions to close your account.  If you have an email authority in place you can email instructions to our customer service team to close your account, or you can write to them at our Head Office address.

Trust accounts
SIPP & SSAS accounts Other information
  • What are your current business account interest rates?

    For details of our current Business Account Interest Rates please click here.

  • Do any charges apply to my business or professional account?

    There are normally no fees associated with the general operation of a savings account with Bath Building Society. There are charges made for some additional services and these can be found in our tariff of charges. 

  • How To Complain

    At Bath Building Society we always try and provide a first-class service. Occasionally, however, things can go wrong. If they do, our staff are here to try and put them right.

    We have a formal complaints process, details of which are available on request or by downloading this guide.

    Should we be unable to resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service (FOS). The FOS was set up by Parliament to resolve individual complaints between consumers and financial service businesses, and is free to consumers. More information can be found on the FOS website – www.financial-ombudsman.org.uk

    If you operate your Bath Building Society account online, you are resident in the European Union and wish to use the FOS complaints service, you can either contact FOS direct or you can submit your complaint by visiting http://ec.europa.eu/odr

    If you use the latter, you will need to quote the following email address when completing the online complaint form: savings@bibs.co.uk

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