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Contact us

Our opening hours are 9am – 5pm Monday to Friday. If you have a question, we have compiled lists of questions we are often asked by our customers and you can view them here:

Personal Savings FAQs

Business Accounts FAQs

Mortgage FAQs – existing customers

Mortgage FAQs – new customers

Intermediaries FAQs

If you don’t find the answer you’re looking for in our FAQs, please use live chat on the website to contact our savings, mortgage and intermediary teams, or choose the topic your query relates to below and we’ll show you how to get in touch.

Do you want to contact us about a complaint? We hope you never have to, but if something goes wrong and you would like to contact us, find out the best way to do that here: we’re here to listen.

Our Head Office address is 15 Queen Square, Bath BA1 2HN. Our Head Office is not open to the public without prior appointment.