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Below are some of the most popular questions our BDMs get asked about our mortgage products. We’ve tried to include answers for everything we think you will need to know, but if you can’t find the answer you’re looking for, please contact the Intermediary team.

You will also find details of our residential and buy to let lending criteria here on the website.

  • How do I request a Decision In Principle?

    Our Intermediary team carry out our decision in principles over the telephone to make sure we can assist with your case. If we are able to, you can then submit an application via Broker Online. We don’t provide decision in principle certificates.

    Contact the Intermediary team.

  • Do I need to register to use Broker Online?

    Yes, please register to access the system. Your administration team can also request access to your cases.

  • Where do I find your affordability calculator?

    We are working hard in the background and will be launching new Residential and Buy To Let calculators for Intermediaries very soon.

  • How do I request an ESIS?

    Please contact our BDM team via email:

  • Where can I download your application form?

    You can download our mortgage application form here.

  • Where can I find your mortgage application declaration?

    You can download the form here.

    Or contact the team to obtain a copy.

  • I would like to change the bank account associated with a mortgage, do you have a direct debit form?

    Yes you can download the form here.

    Or contact the team who will be happy to send you one.

  • Which geographical areas do you lend in?

    We currently lend on property in England, Wales & mainland Scotland.

  • Up to what age will you consider employed income?

    We currently consider earned income until the age of 70. However we do consider individual circumstances  and in some instances will consider applications from individuals up to the age of 85.  If you believe your clients have a unique case, please contact the Intermediary team to discuss.

  • Which forms or documents do I need to complete an application?

    Our basic packaging requirements are:

    • Latest 3 months payslips for an employed applicant OR latest 3 years tax returns if self-employed.
    • Latest 3 months consecutive personal bank statements
    • Proof of ID and address.

    However additional documents maybe required depending on the type of mortgage required.

  • What is your minimum loan amount?

    Our minimum loan amount is £50,000.

  • What is your Interest Only policy?

    The maximum loan will be 80% LTV, except in the case of certain niche products.

    Acceptable repayment vehicles are Endowments, Pensions, Trust funds and sale of other properties and downsizing. Please call our Intermediaries team to discuss the specific requirements for your client.

  • Do you credit check or credit score?

    We credit check all customers as part of our manual underwriting process for all applications.

  • Can you tell me more about your Product Transfer process?

    If your client is an existing Bath Building Society customer, please contact one of our BDMs who will let you know which products we have available. If you’re not the original broker who organised this mortgage, or have moved firms, we will need a letter of authority from the customer before we can send you the paper work. We pay a 0.2% procuration fee on rate transfers.


  • Are there any restrictions on which acceptable solicitors customers can use?

    Any firm of two or more SRA* approved managers/partners is acceptable provided that the firm has CQS* (Conveyancing Quality Scheme) status.
    *n/a in Scotland.

    If the firm does not have CQS status, we will only accept solicitors who meet the following criteria:

    • Must be a practice that has been established for a minimum of 10 years (where there have been mergers we must be satisfied that, where they were firms of a similar size, they both had a 10 year history or where it was more of a takeover that the larger firm meets the 10 year rule)
    • The majority of the partners/SRA approved managers (i.e. greater than 50%) should have been fully qualified Solicitors for a minimum of 5 years.
    • Where the solicitors acting are a branch of a firm that branch should have been established for a minimum of 5 years and the ‘local’ partner must have 5 years’ experience.
    • The firm must have a minimum of 4 partners with an equitable interest whether by way of partnership agreement or, in the case of a limited company, by way of a shareholding.

    Additional information

    • The Society will not use Licenced Conveyancers under any circumstances
    • The Society will only instruct Solicitors who are registered with the Solicitors Regulatory Authority (SRA) and this will be validated by a search of the SRA website.
    • In Scotland, the firm must be a member of the Law Society of Scotland.
    • The Solicitors may not be subject to any disciplinary action from the Solicitors Regulatory Authority or similar.

    For all loans to Limited Companies the Society will instruct its own Solicitors at the cost of the borrower. The only exception is if the company is already a borrower with the Society, in which case we will allow the same solicitor to act for us and the borrower.

  • Contact us

    Still looking for answers? Contact the Intermediary team.

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This section is for use by professional Intermediaries only. If you are a customer please visit our Mortgage section.