Accessibility & Disability


We try hard to make sure our Branches are easily accessible for all customers.  Our Oldfield Park Branch on Moorland Road has wheelchair access.  Unfortunately due to building restrictions, our Wood Street Branch doesn't currently have wheelchair access so if you have any questions about the access facilities at your local Branch or Agency please call ahead with any concerns and we'll do everything we can to help you. 

Let us know what you need from us before you visit. We can book extended appointments for customers with learning difficulties.  We are also happy to suggest quieter times and friends or family members are welcome to accompany you.

We're here for you.  If you haven't been able to find what you're looking for on these pages, call 01225 423271 and you'll get straight though to our customer service team. We can talk through any questions of concerns on the phone. If you are unable to call, you can use the Live Chat form on the website or if you prefer to talk face to face, please visit us in branch.