Dementia Friends


Bath Building Society is a dementia friendly organisation.  All our staff are Dementia Friends, which means you will always find a Dementia Friend in Branch or at our Head Office.

We don't have call centres, so you will always speak directly to a member of staff who has received Dementia Friends training.  All Bath Building Society employees receive regular Scam Awareness training and can offer information to people living with Dementia, their families and carers about potential scams, money fraud and a practical guide to POA or Deputyship.  

Let us know what you need from us before you visit. We can book extended appointments, organise meetings in a private meeting room and you are very welcome to bring a friend, family member or carer with you.

We're here for you.  If you haven't been able to find what you're looking for on these pages, call 01225 423271 and you'll get straight though to our Customer Service team. We can talk through any questions or concerns on the phone. If you are unable to call, you can use the Live Chat form on the website or if you prefer to talk face to face, please visit us in branch.