Hearing or Speech Impairment


If you experience difficulty hearing a voice on a telephone call, or making yourself understood, you can visit our staff at the Wood Street or Moorland Road Branches of Bath Building Society.  Our Branches and Head Office have hearing loop systems available.

Let us know before you visit and we can offer extra support at an appointment including a colleague trained in basic sign language and private meeting rooms.  We can also discuss arranging for a professional sign language interpreter to sit in on Mortgage and Savings meetings on request.

We're here for you.  If you haven't been able to find what you're looking for on these pages, call 01225 423271 and you'll get straight though to our Customer Service team. We can talk through any questions or concerns on the phone. If you are unable to call, you can use the Live Chat form on the website or if you prefer to talk face to face, please visit us in branch.