Mental Health Conditions


Mental health conditions including anxiety and depression affect people in many ways. Here are some of the things we do to try and support customers with mental health conditions.

We can arrange longer appointment times. You don't need to say why, just let the team know when you book an appointment and one of our colleagues will arrange this for you.  You can also request to have an appointment in a private meeting room.  

Customers can manage their savings account online via our Bath Online banking service or contact our customer service team via Live Chat, Monday - Friday, 9am - 5pm.

Family members, friends or support workers are also welcome to attend appointments with you.  You can also take paperwork home to read and make decisions in your own time. You can then come back to complete what you wanted to do.

We're here for you.  If you haven't been able to find what you're looking for on these pages, call 01225 423271 and you'll get straight though to our Customer Service team. We can talk through any questions or concerns on the phone. If you are unable to call, you can use the Live Chat form on the website or if you prefer to talk face to face, please visit us in branch.