Visual Impairment


If you are visually impaired we can organise braille stickers for passbooks.  Magnifiers are available in Branches and we can increase the font size on correspondence on request. 

We keep our Branches and Head Office space uncluttered, to give customers as much space as possible.  Our Branches have low counters and comfortable seating. Our colleagues are always happy to explain printed information for you.

Our Branches and Head Office in Queen Square welcome guide dogs and assistance dogs. 

Let us know what you need from us before you visit. We can book extended appointments and you are very welcome to bring a friend or family member with you.

We're here for you.  If you haven't been able to find what you're looking for on these pages, call 01225 423271 and you'll get straight though to our Customer Service team. We can talk through any questions or concerns on the phone. If you are unable to call, or if you prefer to talk face to face, please visit us in branch.