How to complain

How to complain

Excellent customer service is our priority, but there may be occasions when things go wrong. If you are disappointed with any aspect of our service, please get in touch with us so that we can put things right for you. We have an internal complaints procedure which details how we deal with complaints and you can obtain a copy of this here or from our Branches.

At Bath Building Society we always try and provide a first class service. Occasionally, however, things can go wrong. If they do, our staff are here to try and put them right.

We have a formal complaints process, details of which are available on request or click here.
Should we be unable to resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service (FOS). The FOS was set up by Parliament to resolve individual complaints between consumers and financial service businesses, and is free to consumers. More information can be found on the FOS website - www.financial-ombudsman.org.uk