FAQs – existing customers
Please have a look at our frequently asked questions for help and support for existing Bath Building Society customers. We recognise that over the lifetime of a mortgage, your circumstances will probably change. If you need advice or would like to make changes to your mortgage, we can help. If you can’t find the answer you’re looking for below, please contact us via live chat or call the Mortgage Operations team on 01225 475719.
We have loyalty rates exclusively available for existing customers when switching rates. If your current mortgage deal is coming to an end, you may be able to switch to one of our exclusive transfer products for loyal customers. We will contact you six months before your existing mortgage is due to expire, confirming your options. It’s a simple process with no long application forms to complete. If you have any questions, please contact the team.