For how long is your personal information retained by us?


Unless we explain otherwise to you, we will hold your personal information for the following periods:

  • Retention in case of queries. We will retain the personal information that we need to keep in case of queries from you (for instance, if you apply unsuccessfully for a mortgage) for 1 year unless we have to keep it for a longer period;
  • Retention in accordance with legal and regulatory requirements. We will retain the personal information that we need to keep, even after the relevant contract you have with us has come to an end, for 6 years and this will be to satisfy our legal and regulatory requirements. 
  • Retention in case of claims. We will retain the personal information that we need to keep for the period in which you might legally bring claims against us which in practice means 12 years after the mortgage is closed.

If you would like further information about our data retention practices, please contact us.