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Coronavirus: An update from our CEO, Kevin Gray
Latest update 25th March 2020.
The impact of coronavirus is being felt all over the UK and we hope you, your friends and family, remain safe and well.
Please be assured we are here for you. The entire Bath Building Society team are working hard to support your financial needs and our customer service teams are available as normal.
Coronavirus is having a huge impact on people's ability to get out and about and we know you may be worried about managing your savings in the usual way.
If you are unable to visit your local Branch, there are lots of other ways to contact our customer service team and manage your money. We advise all Savings customers with internet access to sign up for our Bath Online banking service.
- Bath Online is available 24 hours a day to view savings accounts, make payments to a nominated account, update personal information, check interest rates and communicate with our Customer Service team (during office hours). Register here.
Our Customer Service teams are here to help you between 9am and 5pm Monday to Friday.
Live Chat: on the website www.bathbuildingsociety.co.uk
Telephone: 01225 423271
If you would like to receive our customer email updates please contact us via the Customer Service contact details above to confirm your preferred email address.
We've also compiled a list of some of the most frequently asked questions from our Savings customers right now:
1. Are your Branches still open?
Following the Government’s latest guidelines our Branches are considered essential services and will remain open, operating temporary hours between 10am-2pm Monday to Friday, 9am-1pm Saturday.
With the health of our staff and customers our main priority, please only visit if you need access to your cash. All other transactions can be done over the phone or via Bath Online. We are operating a ‘one customer at a time’ door policy to ensure we adhere to safe distances between individuals.
Unfortunately many of our Agencies have had to close because of staff shortages. See here for details of current Agency opening hours.
2. Can I have immediate access to my money?
We are being flexible in allowing Savings customers who are impacted by the virus have access to all their account balances. Normal access and interest penalty clauses will be temporarily lifted without consequence. The daily withdrawal limit is £500.
3. Can someone else transact for me?
Yes they can, we have a robust third party procedure and during this time we will review all requests on a case-by-case basis.
FAQs for Mortgage Customers:
Where our Members have been affected by coronavirus, we'll make sure there is the flexibility to reach the best solution based on individual circumstances. We will respond sympathetically to borrowers who wish to temporarily reduce or halt their monthly mortgage payments due to the impact of the virus. Visit our Existing Customers FAQ page for more information.
Bath Building Society Annual General Meeting (AGM)
We are reviewing our AGM event and will provide more information on how it will be conducted soon.
We have a statutory obligation to hold the AGM within 4 months of the year end so we have been advised to send the notice and Members will be receiving AGM packs in the next few days.
We have a couple of options for the AGM. One is to hold it with a minimum quorum present or if there is no quorum the Chairman can open the meeting and adjourn it immediately, to a date to be decided in the future.
We will adhere to all Government advice and follow all guidelines. As it stands at the moment, the most likely outcome is that the AGM will be opened and adjourned.
We will keep Members informed.
Check back here for future updates.