Coronavirus: An update from our CEO, Kevin Gray


Latest update 6th April 2020.

The impact of coronavirus is being felt all over the UK and we hope you, your friends and family, remain safe and well.

Please be assured we are here for you. The entire Bath Building Society team are working hard to support your financial needs and our customer service teams are available as normal.

Coronavirus is having a huge impact on people's ability to get out and about and we know you may be worried about managing your savings in the usual way.

Following the Government’s latest guidelines our Branches offer an essential service and will remain open for essential transactions only, operating temporary hours between 10am-2pm Monday to Friday, 9am-1pm Saturday.

However, with the health of our staff and customers our main priority, we are asking customers to only visit a Branch if it is essential for them to pay in or withdraw cash. All other matters, such as account openings, account queries etc can be completed via Bath Online (more details below) or a phone call to our Customer Service team.

Please note if it essential that you visit one of our Branches, we are operating fewer tills and have introduced a ‘one customer at a time’ door policy to ensure we adhere to safe distances between individuals.

Unfortunately many of our Agencies have had to close because of staff shortages. See here for details of current Agency opening hours.

Bath Online is available 24 hours a day to view savings accounts, make payments to a nominated account, update personal information, check interest rates and communicate with our Customer Service team (during office hours). Register here.

Our Customer Service teams are here to help you between 9am and 5pm Monday to Friday.

Live Chat: on the website www.bathbuildingsociety.co.uk

Email: savings@bibs.co.uk

Telephone: 01225 423271 

If you would like to receive our customer email updates please contact us via the Customer Service contact details above to confirm your preferred email address.

We've also compiled a list of some of the most frequently asked questions from our customers right now:

Savings

1.  Can I have immediate access to my money?

We are being flexible in allowing Savings customers who are impacted by the virus have access to all their account balances. Normal access and interest penalty clauses will be temporarily lifted without consequence. The daily withdrawal limit is £500.

3.  Can someone else transact for me?

Yes they can, we have a robust third party procedure and during this time we will review all requests on a case-by-case basis. 

Mortgages:

Where our Members have been affected by coronavirus, we'll make sure there is the flexibility to reach the best solution based on individual circumstances. We will respond sympathetically to borrowers who wish to temporarily reduce or halt their monthly mortgage payments due to the impact of the virus.  Visit our Existing Customers FAQ page for more information.

Check back for future updates.