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Coronavirus Support: All the latest information about how we are supporting you during this time from CEO, Kevin Gray
Latest update November 2020.
Here you'll find all the latest information about how our Savings and Mortgage teams are working in new ways during this global crisis that continues to affect all of us. It's a particularly busy time for us but please be reassured we are here for you. The entire Bath Building Society team are working hard to support your financial needs and our customer service teams are available as normal.
Our Branches will continue to operate normal opening hours from 9am-5pm Monday to Friday, 9am-1pm Saturday throughout the second lockdown period. To find out about Agency opening hours, click here.
However we do encourage Members to use our Bath Online service to manage savings accounts when possible. Bath Online allows you to manage your accounts and transfer to a nominated account. Account queries can also be completed via Bath Online or by contacting our customer service team via live chat, telephone and email Monday to Friday, 9am-5pm.
Please note that in accordance with the latest government guidance, it is now mandatory to wear a face covering when visiting the Branches. We are also displaying the NHS track and trace QR codes in our Branches. Our head office staff are working from home where possible. This means that we have only a skeleton staff at 15 Queen Square, so regrettably this site is not currently open to customers.
Please rest assured we will continue to observe the Government’s latest guidelines on social distancing measures. Keeping our Members and colleagues safe is very important and the whole Bath Building Society team is doing an incredible job, and I cannot praise or thank them enough.
I'd like to thank our Members, for your patience and understanding. Thank you also for only using branches when you need to and respecting the safety measures we have in place, and for keeping our phone lines free for those who need us most.
If you would like to receive our customer email updates please contact us via the Customer Service contact details above to confirm your preferred email address.
Our mortgage team has been working round the clock to support Members affected by the pandemic.
If you are struggling to make the payments on your Bath Building Society mortgage, there may be ways we can help you, so it is important that you get in touch with us as soon as possible.
Following the government’s announcement on 31st October, we have now extended the provision of mortgage payment deferrals of up to a maximum of six months until 31st July 2021. Visit our Existing Customers FAQ page for more information.
Covid 19 Risk Assessment:
We have completed a risk assessment to summarise our plan to minimise the risk of Covid 19 and to outline the key control measures which are in place at the Society’s premises. These include strict Staff Rules. You can view the Risk Assessment here.
Please check back for future updates.