Coronavirus Support: All the latest information about how we are supporting you during this time from CEO, Kevin Gray


Latest update 1st July 2020.

Here you'll find all the latest information about how our Savings and Mortgage teams are working in new ways during this global crisis that continues to affect all of us.  Please be reassured we are here for you. The entire Bath Building Society team are working hard to support your financial needs and our customer service teams are available as normal.

Following the Government’s latest guidelines our Branches offer an essential service and are open for essential cash transactions only, from 9am-3pm Monday to Friday, 9am-1pm Saturday.  All other matters, such as account openings, account queries etc can be completed via Bath Online (more details below) or by contacting our Customer Service team.  Our Customer Service teams continue to be available via telephone, email and live chat during normal office hours 9am-5pm. We’ve also been helping lots of Members register to manage their money online, via Bath Online.

Keeping our Members and colleagues safe is very important and I want to share some of the things we are doing to keep everyone safe. while still providing the best possible service. Strict social distancing is in place across our Branches and Agencies, with protective screens and queueing systems. The whole Bath Building Society team is doing an incredible job, and I cannot praise or thank them enough.

I'd like to thank our Members, for your patience and understanding. Thank you also for only using branches when you need to and respecting the safety measures we have in place, and for keeping our phone lines free for those who need us most.

Bath Online is available 24 hours a day to view savings accounts, make payments to a nominated account, update personal information, check interest rates and communicate with our Customer Service team (during office hours). Register here.

If you would like to receive our customer email updates please contact us via the Customer Service contact details above to confirm your preferred email address.

Mortgages:

Our Mortgage team has been working round the clock to support Members who have been affected by coronavirus and wish to temporarily reduce or halt their monthly mortgage payments due to the impact of the virus.

Previously known as a Mortgage Holiday, this term has now been replaced as a Payment Deferral and you may be wondering what the difference is.   There is no difference, but it has been suggested that some borrowers might think the word ‘holiday’ gives the impression that there would be no need to catch up on the missed payments. As a result, the Financial Conduct Authority (FCA) is now using the term ‘payment deferral’ and you will now see that term in place of Mortgage Holidays.  We have updated our Mortgage customer FAQs to reflect the latest advice from the Financial Conduct Authority (FCA).  Visit our Existing Customers FAQ page for more information.

Covid 19 Risk Assessment:

We have completed a risk assessment to summarise our plan to minimise the risk of Covid 19 and to outline the key control measures which are in place at the Society’s premises. These include strict Staff Rules.  You can view the Risk Assessment here.

Check back for future updates.