Privacy and Cookies


Privacy Policy

After recent changes to General Data Protection Regulation on 25 May 2018 we have updated our Privacy Notices as follows:

For Mortgage Customers, the short version and the long version.
For Mortgage Brokers, the short version.

For all Savings Customers, the short version and the long version.

For people applying for a job with the Society, the short version.

For Businesses that work with us, the short version of our Privacy Notice.

Confidentiality

We will treat all your personal information as completely private and confidential, and will not give any details about you or your accounts with us to anyone else unless we have your consent, or in exceptional circumstances where the law compels or allows us to do so.
We may therefore share your information with third parties to protect both ourselves and our customers against theft and fraud, and to prevent money laundering. By providing us with information, you are expressly authorising us to use it in accordance with this policy.

Where information is stored

The information which you provide or which we obtain through our dealings with you or in connection with your account will be held on the Society’s computers and in other records.

Your right to see your information

Under the relevant Data Protection Laws, you have a right to see and receive a copy of information held about you on our records (on payment of a fee) and to ask for any inaccurate details to be amended. For the purposes of the relevant Data Protection Laws, the Data Controller in relation to any personal data you supply is Bath Building Society.

If you have any questions about Data Protection or your rights under it please email us at dataprotection@bibs.co.uk or write to:

The Society’s Secretary
Bath Building Society
15 Queen Square
Bath BA1 2HN.

How your personal information is used

The information which we ask you to provide is used to open, administer, and manage your accounts, and to deal with your enquiries. We will make it clear why we need the information and how we will use it, and we may obtain it from you directly, from a third party you authorise to act on your behalf, or from other organisations such as credit reference agencies.

Information about you and your accounts will be shared within Bath Building Society to enable us to make lending decisions, recover debts, verify your identity, to detect and prevent fraud and money laundering, or for marketing purposes.

Cookies

What are Cookies?

A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you apply for an online account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.

How we use Cookies

We use cookies to understand how people use our websites and to help us to make your experience of our website better. Some of them are essential for our websites to work properly and some allow us to understand more about how users use the website so we can improve it. We use cookies to enable the following:

Using features on our websites

We use a session cookie called SESSION_COOKIE.  We do not store private data in it and the cookie is automatically removed when the users session ends.

Cookie name: SESSION_COOKIE
Category: 1 – Strictly necessary cookie
Purpose: To retain settings about the current visit to one of websites. Language selection etc.

Cookie name: infoCookie
Category: 1 – Strictly necessary cookie
Purpose: To advise you that the website uses cookies and store your preference not to see this message again.

For measuring web traffic

We use a program called Google Analytics, which in turn uses cookies to help us find out how many people visit our website, which pages and parts are most popular, how long people spend in each area and what information people are searching for. All this insight helps us to understand how we can improve our websites.

Cookie name: _ga
Category: 4 – Statistics
Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Length of time: 2 years.

Cookie name: _gat
Category: 4 – Statistics
Purpose: Used by Google Analytics to throttle request rate.
Length of time: Session.

Cookie name: _gid
Category: 4 – Statistics
Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Length of time: Session.

Cookie name: collect
Category: 4 – Statistics
Purpose: Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.
Length of time: Session.

Cookie name: IDE (doubleclick.net)Category: 2 – Marketing
Purpose: Used by Google’s Doubleclick to register and report the website user’s actions after viewing or clicking on one of the advertiser’s adverts with the purpose of measuring the efficiency of the advert and to present targeted ads to the user.
Length of time: 2 years

Cookie name: test_cookie (doubleclick.net)
Category: 2 – Marketing
Purpose: Used to check if the user’s browser supports cookies.
Length of time: Session.

How can I manage my cookies and where can I find more information?

If you don’t want us to use cookies in your web browser, you can remove them from your computer or change your browser settings so that it either blocks cookies altogether or asks you if you’d like to accept them from some websites. As we mentioned earlier, some of our cookies are essential for our websites to work properly.

The internet industry body, the Internet Advertising Bureau has set up a website to provide information and advice on cookies http://www.youronlinechoices.com/uk/ and another source which gives information about how to delete and control cookies is http://www.aboutcookies.org/.

If we change our cookie policy it will be updated on this page.