For how long is your personal information retained by us?


Unless we explain otherwise to you, we will hold your personal information for the following periods:

  • Retention in case of queries. We will retain the personal information that we need to keep in case of queries from you (for instance, if you apply unsuccessfully for a product or service) for 12 months unless we have to keep it for a longer period (see directly below);
  • Retention in case of claims. We will retain the personal information that we need to keep for the period in which you might legally bring claims against us which in practice means six years after your account is closed, unless we have to keep it for a longer period (see directly below); and
  • Retention in accordance with legal and regulatory requirements. We will retain the personal information that we need to keep even after the relevant contract you have with us has come to an end for six years and this will be to satisfy our legal and regulatory requirements. 

If you would like further information about our data retention practices, contact us.