What should you do if your personal information changes?

You should tell us without delay so that we can update our records.  You can do this by email (bsoc@bibs.co.uk) or by writing to our Head Office at 15 Queen Square, Bath BA1 2HN. 

Do you have to provide your personal information to us?

We are unable to provide you with the savings product or to process your application without having personal information about you.  Your personal information is required before you can enter into the relevant contract with us, or it is required during the life of that contract, or it is required by laws that apply to us.  If we already hold some of the personal information that we need – for instance if you are already a customer – we may not need to collect it again when you make your application.  In all other cases we will need to collect it except as follows.