How to complain

At Bath Building Society we always try and provide a first-class service. Occasionally, however, things can go wrong. If they do, our staff are here to try and put them right.

We have a formal complaints process, details of which are available on request or Click here.
Should we be unable to resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service (FOS). The FOS was set up by Parliament to resolve individual complaints between consumers and financial service businesses, and is free to consumers. More information can be found on the FOS website -

If you operate your Bath Building Society account online, you are resident in the European Union and wish to use the FOS complaints service, you can either contact FOS direct or you can submit your complaint by visiting 
If you use the latter, you will need to quote the following email address when completing the online complaint form: