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Current Service Levels

We’re committed to getting offers to your customers as soon as we can. See below for the number of working days it is currently taking our team to process a fully packaged application.

Help us to help you – check our How To Submit Business page to make sure you’re sending us everything we need with the application. You can track the progress of an individual case on Broker Online.

Current Service Levels (working days)

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Mortgage products withdrawal

Our mortgage products are temporarily unavailable as we manage our current application volume while maintaining service standards. We’ll reintroduce our full range once we’ve caught up with existing applications, please check back for updates.​​​​​​​​​​​​ We apologise for any inconvenience caused.



Professional Intermediaries

This section is for use by professional Intermediaries only.
If you are a customer, please visit out Mortgages section.