Cookies

What are Cookies?

A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to apply for an online account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.

How we use Cookies?

We use cookies to understand how people use our website and to help us to make your experience of our website better. Some of them are essential for our website to work properly and some allow us to understand more about how users use the website so we can improve it. We use cookies to enable the following:

What Cookies do we use?

NECESSARY
Name of cookie: __zlcstore

Provider: Zendesk

Purpose: This cookie is necessary for the chat-box function on the website to function.

Expiry: Persistent

Type: HTML

Name of cookie: CookieConsent

Provider: Cookiebot

Purpose: Stores the user’s cookie consent state for the current domain

Expiry: 1 year

Type: HTTP

Name of cookie: ZD-suid

Provider: Zendesk

Purpose: Unique id that identifies the user’s session.

Expiry: Persistent

Type: HTML

Name of cookie: __cfruid

Provider: Zendesk

Purpose: This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of website content and serving DNS connection for website operators.

Expiry: Session

Type: HTTP

Name of cookie: JSESSIONID

Provider: New Relic

Purpose: Preserves users states across page requests.

Expiry: Session

Type: HTTP

Name of cookie: AWSALBCORS

Provider: Zendesk

Purpose: Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.

Expiry: 6 days

Type: HTTP

PREFERENCES

Name of cookie: ZD-store

Provider: Zendesk

Purpose: Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user.

Expiry: Persistent

Type: HTML

Name of cookie: intermediaries_shown

Provider: www.bathbuildingsociety.co.uk

Purpose: Pending

Expiry: Session

Type: HTTP

STATISTICS

For measuring web traffic

We use a program called Google Analytics, which in turn uses cookies to help us find out how many people visit our website, which pages and parts are most popular, how long people spend in each area and what information people are searching for. All this insight helps us to understand how we can improve our website.

Name of cookie: _ga

Provider: Google

Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Expiry: 2 years

Type: HTTP

Name of cookie: _gat

Provider: Google

Purpose: Used by Google Analytics to throttle request rate

Expiry: 1 day

Type: HTTP

Name of cookie: _gid

Provider: Google

Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Expiry: 1 day

Type: HTTP

Name of cookie: ZD-buid

Provider: Zendesk

Purpose: Unique id that identifies the user on recurring visits.

Expiry: Persistent

Type: HTML

Name of cookie: jserrors/1/#

Provider: New Relic

Purpose: Pending

Expiry: Session

Type: Pixel

Name of cookie: events/1/732563a760

Provider: New Relic

Purpose: Pending

Expiry: Session

Type: Pixel

MARKETING

Name of cookie: _zlcmid

Provider: Zendesk

Purpose: Preserves users states across page requests.

Expiry: 1 year

Type: HTTP

Name of cookie: _fbp

Provider: Facebook

Purpose: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

Expiry: 3 months

Type: HTTP

Name of cookie: zte#

Provider: Zendesk

Purpose: Saves a Zopim Live Chat ID that recognises a device between visits during a chat session.

Expiry: Session

Type: HTTP

Name of cookie: IDE

Provider: Google

Purpose: Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

Expiry: 1 year

Type: HTTP

Name of cookie: test_cookie

Provider: Google

Purpose: Used to check if the user’s browser supports cookies.

Expiry: 1 day

Type: HTTP

Name of cookie: fr

Provider: Facebook

Purpose: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

Expiry: 3 months

Type: HTTP

Name of cookie: ads/ga-audiences

Provider: Google

Purpose: Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.

Expiry: Session

Type: Pixel

Name of cookie: VISITOR_INFO1_LIVE

Provider: YouTube

Purpose: Tries to estimate the users’ bandwidth on pages with integrated YouTube videos.

Expiry: 179 days

Type: HTTP

Name of cookie: YSC

Provider: YouTube

Purpose: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Expiry: Session

Type: HTTP

Name of cookie: yt.innertube::nextId

Provider: YouTube

Purpose: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Expiry: Persistent

Type: HTML

Name of cookie: yt.innertube::requests

Provider: YouTube

Purpose: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Expiry: Persistent

Type: HTML

Name of cookie: yt-remote-cast-installed

Provider: YouTube