Cookies
What are Cookies?
A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to apply for an online account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.
How we use Cookies?
We use cookies to understand how people use our website and to help us to make your experience of our website better. Some of them are essential for our website to work properly and some allow us to understand more about how users use the website so we can improve it. We use cookies to enable the following:
What Cookies do we use?
NECESSARY
Name of cookie: __zlcstore
Provider: Zendesk
Purpose: This cookie is necessary for the chat-box function on the website to function.
Expiry: Persistent
Type: HTML
Name of cookie: CookieConsent
Provider: Cookiebot
Purpose: Stores the user’s cookie consent state for the current domain
Expiry: 1 year
Type: HTTP
Name of cookie: ZD-suid
Provider: Zendesk
Purpose: Unique id that identifies the user’s session.
Expiry: Persistent
Type: HTML
Name of cookie: __cfruid
Provider: Zendesk
Purpose: This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of website content and serving DNS connection for website operators.
Expiry: Session
Type: HTTP
Name of cookie: JSESSIONID
Provider: New Relic
Purpose: Preserves users states across page requests.
Expiry: Session
Type: HTTP
Name of cookie: AWSALBCORS
Provider: Zendesk
Purpose: Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.
Expiry: 6 days
Type: HTTP
PREFERENCES
Name of cookie: ZD-store
Provider: Zendesk
Purpose: Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user.
Expiry: Persistent
Type: HTML
Name of cookie: intermediaries_shown
Provider: www.bathbuildingsociety.co.uk
Purpose: Pending
Expiry: Session
Type: HTTP
STATISTICS
For measuring web traffic
We use a program called Google Analytics, which in turn uses cookies to help us find out how many people visit our website, which pages and parts are most popular, how long people spend in each area and what information people are searching for. All this insight helps us to understand how we can improve our website.
Name of cookie: _ga
Provider: Google
Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Expiry: 2 years
Type: HTTP
Name of cookie: _gat
Provider: Google
Purpose: Used by Google Analytics to throttle request rate
Expiry: 1 day
Type: HTTP
Name of cookie: _gid
Provider: Google
Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Expiry: 1 day
Type: HTTP
Name of cookie: ZD-buid
Provider: Zendesk
Purpose: Unique id that identifies the user on recurring visits.
Expiry: Persistent
Type: HTML
Name of cookie: jserrors/1/#
Provider: New Relic
Purpose: Pending
Expiry: Session
Type: Pixel
Name of cookie: events/1/732563a760
Provider: New Relic
Purpose: Pending
Expiry: Session
Type: Pixel
MARKETING
Name of cookie: _zlcmid
Provider: Zendesk
Purpose: Preserves users states across page requests.
Expiry: 1 year
Type: HTTP
Name of cookie: _fbp
Provider: Facebook
Purpose: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
Expiry: 3 months
Type: HTTP
Name of cookie: zte#
Provider: Zendesk
Purpose: Saves a Zopim Live Chat ID that recognises a device between visits during a chat session.
Expiry: Session
Type: HTTP
Name of cookie: IDE
Provider: Google
Purpose: Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
Expiry: 1 year
Type: HTTP
Name of cookie: test_cookie
Provider: Google
Purpose: Used to check if the user’s browser supports cookies.
Expiry: 1 day
Type: HTTP
Name of cookie: fr
Provider: Facebook
Purpose: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
Expiry: 3 months
Type: HTTP
Name of cookie: ads/ga-audiences
Provider: Google
Purpose: Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.
Expiry: Session
Type: Pixel
Name of cookie: VISITOR_INFO1_LIVE
Provider: YouTube
Purpose: Tries to estimate the users’ bandwidth on pages with integrated YouTube videos.
Expiry: 179 days
Type: HTTP
Name of cookie: YSC
Provider: YouTube
Purpose: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
Expiry: Session
Type: HTTP
Name of cookie: yt.innertube::nextId
Provider: YouTube
Purpose: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
Expiry: Persistent
Type: HTML
Name of cookie: yt.innertube::requests
Provider: YouTube
Purpose: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
Expiry: Persistent
Type: HTML
Name of cookie: yt-remote-cast-installed
Provider: YouTube
Purpose: Stores the user’s video player preferences using embedded YouTube video
Expiry: Session
Type: HTML
Name of cookie: yt-remote-connected-devices
Provider: YouTube
Purpose: Stores the user’s video player preferences using embedded YouTube video
Expiry: Persistent
Type: HTML
Name of cookie: yt-remote-device-id
Provider: YouTube
Purpose: Stores the user’s video player preferences using embedded YouTube video
Expiry: Persistent
Type: HTML
Name of cookie: yt-remote-fast-check-period
Provider: YouTube
Purpose: Stores the user’s video player preferences using embedded YouTube video
Expiry: Session
Type: HTML
Name of cookie: yt-remote-session-app
Provider: YouTube
Purpose: Stores the user’s video player preferences using embedded YouTube video
Expiry: Session
Type: HTML
Name of cookie: yt-remote-session-name
Provider: YouTube
Purpose: Stores the user’s video player preferences using embedded YouTube video
Expiry: Session
Type: HTML
How can I manage my cookies and where can I find more information?
If you don’t want us to use cookies in your web browser, you can remove them from your computer or change your browser settings so that it either blocks cookies altogether or asks you if you’d like to accept them from some websites. As we mentioned earlier, some of our cookies are essential for our website to work properly.
The internet industry body, the Internet Advertising Bureau has set up a website to provide information and advice on cookies http://www.youronlinechoices.com/uk/ and another source which gives information about how to delete and control cookies is http://www.aboutcookies.org/.
If we change our cookie policy it will be updated on this page.