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Broker Cases

Contact the mortgage team

Our mortgage team are always available to help with any mortgage related questions during office hours, Monday to Friday 9am-5pm. If you want to talk to us about a mortgage application you have already submitted you can contact our Mortgage Operations team via Live Chat, choosing the ‘Case Update’ option. If you are a Solicitor looking to request a redemption statement or have a mortgage offer query, please call or email us via the link below.

Our Head Office is located at 15 Queen Square, Bath BA1 2HN.

Email us

directsales@bibs.co.uk

 Existing customer?

Call us on 01225 475719

 New direct customers

Call us on 01225 475730

 Are you a Solicitor?

mortgageadmin@bibs.co.uk

Mortgage products withdrawal

Our mortgage products are temporarily unavailable as we manage our current application volume while maintaining service standards. We’ll reintroduce our full range once we’ve caught up with existing applications, please check back for updates.​​​​​​​​​​​​ We apologise for any inconvenience caused.