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Our Values

Our values shape our culture, one we’re proud to be part of and that is at the centre of everything we do.

We take ownership and responsibility for our actions

  • Be prepared to challenge others and be challenged
  • Support others and be confident of being supported
  • Up for it – step up, speak up and own up
  • Be part of the solution

We are capable, knowledgeable and skilful

  • We all have something to learn
  • We share our knowledge and experiences
  • We look to use everybody’s different skills
  • We take responsibility for our own development

We are flexible, agile and adaptive

  • We’re open to change and new ways of working
  • Put forward ideas and be open to the ideas of others
  • When we fail, we learn: Once we’ve learnt, we adapt
  • We’re prepared to step outside of our comfort zone

We have the interests of our customers and each other at heart

  • We treat other people as we’d like to be treated ourselves
  • We go above and beyond
  • We act appropriately and promptly
  • We treat customers fairly because it’s the right thing to do
  • We praise and encourage each other

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