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Bath Building Society launch cash delivery service for most vulnerable customers

Bath Building Society has been proactively contacting its most elderly and vulnerable Members to ensure they have access to their accounts while self isolating.  

The Society already allows customers to nominate a trusted third party to transact on their behalf. However this isn’t always an option and so staff have launched a cash delivery service, personally delivering cash to those most in need.

The Society’s Branches and Agencies remain open but our hours are reduced and in some cases working on an appointment basis and is advising Members to only visit Branches for essential transactions and instead use the Bath Online service or contact the customer service team via live chat or telephone.

However, not all customers have access to the Society’s online banking service and some of these are no longer able to visit our Branches.

Jon Sweeting, Retail Development Manager, said:

“While discussing how to help our most vulnerable customers during the lockdown, our Branch team came up with the idea for cash delivery,  or BBS-aroo as we’ve named it!  They are genuinely concerned for our customers and I’m delighted the whole team have got behind this initiative to personally deliver cash to those who genuniely have no other way to access their account right now.

“We’re limiting this service to our most vulnerable customers and for small amounts of cash, are asking them to give us 24 hours notice and we have tried to keep the terms and conditions as flexible as possible. It goes without saying that staff will also be taking all the social distancing precautions to protect both themselves and our customers during these transactions.”

Bath Building Society Member, John Buchanon, said:

“It’s great that Bath Building Society are offering this service. I am high risk so this means that I can’t get out and about like I normally can. Because they are able to deliver my cash I still have a way to pay my bills.”

The Society has also created a How To guide for people who might be using the Bath Online service for the first time and is temporarily accepting savings applications via email.

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